Working with Emotional Intelligence

Use of emotional intelligence, Daniel Goleman's book, Using Emotional Intelligence, explains the emotional assets and responsibilities of individuals within the organization. Emotional intelligence is a characteristic that transcends academic performance and IQ. Indeed, he pointed out that high academic intelligence may interfere with emotional intelligence. In a broad sense, emotional intelligence determines our ability to cope with difficult situations This situation can not be solved by logic, but can not be solved by the "sense" of the situation.

Emotional intelligence is one of the important features of digital thought work and life. Emotional intelligence is "ability to control and express emotion, ability to treat interpersonal relationships wisely and sympathetically" (Goleman, 2006: 1) is known to be applied to three skills in general . Self-regulation, empathy, collaboration and conflict resolution, workplace and broader customer base (Amplify, 2010). Higher EI, better employee performance, and improved emotional resilience - skills that are particularly important when dealing with customers and customer engagement

Use of emotional intelligence, Daniel Goleman's book, Using Emotional Intelligence, explains the emotional assets and responsibilities of individuals within the organization. Emotional intelligence is a characteristic that transcends academic performance and IQ. Indeed, he pointed out that high academic intelligence may interfere with emotional intelligence. In a broad sense, emotional intelligence determines our ability to cope with difficult situations that can not be solved ... Daniel Goleman's emotional intelligence in the book "Emotional Intelligence" by Daniel Goleman, Trying to point out the argument is that the emotional intelligence may determine the happiness of people and the success of life more than IQ. First, when he said Emotional Intelligence, I did not know what Gorman is talking about, but after reading this book, I must say I fully agree with Gorman. One reason for accepting Gorman's theory is academic.

Emotional intelligence is related to leadership. This is true as the history of emotional intelligence can be traced back to Darwin's labor days. According to Thorndike (1920), EQ is defined as the ability to understand and manage others. This ability to understand the feelings, fears and motivation of other people is all about leadership. In Wayne Payne's paper, emotional intelligence research in 1985 was initially defined by characteristics related to leadership, but the difference between characteristic emotional intelligence and ability emotional intelligence later brought personality and leadership . But in my opinion these two are related