Using document analysis in analyzing and evaluating performance

Jana L. Pershing is an associate professor of sociology at San Diego State University in San Diego, California. She is also a Senior Method Consultant at the Education and Management Research Association in Bloomington, Indiana. Her field of research and education includes qualitative research methods, military sociology, crime and social control. She recently published articles in the following journals: human resources development quarterly magazine, military and society, educational sociology and deviant behavior. Dr. Pershing got a doctorate and master's degree in sociology from the University of Washington and a bachelor's degree in sociology from Indiana University. Find other articles by this author

Document analysis is a form of qualitative research, in which documents are interpreted by researchers to provide sound and meaning around the theme of the assessment. Analysis documents incorporate content encoded in topics similar to focus groups or analysis methods of interview records. Gauges can also be used to evaluate or score documents. There are mainly three types of documents. As with all studies, how you collect and analyze data depends on what you are looking for. You did not tell us, so it is difficult to give accurate advice.

Document analysis is a systematic procedure for reviewing or evaluating printed matter and electronic (computer and internet) materials. Similar to other analytical methods in qualitative studies, literature analysis requires investigation and interpretation of data to derive meaning, deepen understanding and develop empirical knowledge (Corbin & Strauss, 2008; Rapley, 2007 as well reference). Literature analysis is often used together with other qualitative research methods as a means of triangulation - "methodological combination in the same phenomenon research" (Denzin, 1970, p. 291) qualitative researchers have multiple (at least two ) Should be used. Source, seeking convergence and corroboration using various data sources and methods. Mixed method studies (in combination with quantitative and qualitative research techniques) sometimes include document analysis

Hard data is an analysis of collected files; this can be divided into two groups, quantitative document analysis and qualitative document analysis. Quantitative document analysis uses reports, records, data collection forms, e-commerce or other transaction reports for sales, production, actual and summary. Qualitative document analysis uses manuals, manuals, websites, emails and memos. Both methods collect organization data to make decisions. For Macquarie Auto Insurance (MCI), I think the interview will be the best solution, as the main process is to process customer's request. In the interview, we collect all the necessary information such as process, opinion, user's vocabulary etc.