Toyota is one of the world's largest automakers. At the annual general meeting held in Tokyo on May 8, 2008, the company announced that sales reached 225.7 billion dollars as a result of the activities as of March 2008. This is a new record for the company. However, for reasons such as the appreciation of the yen, economic slowdown in the US, soaring raw material costs, the company has cut expectations for next year (Rowley, 2008). If Toyota wants to continue its revenue growth, it must check its business practices and decide on an action plan to maximize its revenue.
Toyota has four key elements to determine customer satisfaction, namely Toyota product quality, Toyota product price, Toyota's product innovation and creativity, and Toyota's services. Respondents touched their favorite questions and the specific brand they wanted to buy. These four elements are the most important factors that influence or influence customer's decision while considering the purchase of Toyota products. Data was presented when asking if Toyota users are satisfied with the brand they are using. The results of the quantitative study are shown below according to different factors.
For the selected product, Toyota is using Differnciaition Strategy. Toyota offers a variety of products at various prices in various market segments. In the field of sports utility vehicles alone, Toyota developed Land Cruiser, 4Runner, Rav4, Sequoia and adapted them to different price ranges (Drummond & Ensor, 2005). Toyota's business management organization is composed of 26 members including directors, presidents, vice presidents, president, executive vice president, senior executive director and senior adviser and honorary chairman, and is responsible for decision making and communication of each company . It affects the company's internal environment (Dobni, 2002)
Toyota is a major Japanese company and has earned high praise in the global automobile industry. The company's mission is to build trust and trust with customers by providing quality products and services. For that reason, Toyota has invested heavily in research and development to protect the environment and create new products to customers. According to Toyota, environmental responsibility is the cornerstone of good business in the new world. Because competitors can gain this advantage, Toyota gains the advantage of pioneers in the Asian market. Toyota targets all markets around the world and produces differentiated cost-leading products to gain more market share in the automotive industry