Theoretucal Discussion On Change Management Principals

"... In the 21st century, we will face more changes, the speed of change in government and business will accelerate, especially in the face of changing organizations and traditions. Pattern and our personal lifestyle reflect the fact that we are an integral part of the world society and an essential ecology for our well-being and survival Stace and Dunphy (2001 ) Was made in the context of the changes that need to be made to cope with changes in the social norms of the ecologically friendly society.

This guide describes the change management process outlined in ITIL. After determining the exact composition of the changes and defining the principles and objectives of the change management process, the subprocess outlined in ITIL and the software that facilitates the organization's compliance with the ITIL change management process more than ever I will explain the function in detail. The latest version of ITIL defines change as "adding, modifying, or deleting anything that may affect IT service". item"

The ITIL change management process is one of the service transition phases of the ITIL® service lifecycle, aimed at ensuring that IT services are built and deployed, and changes in a coordinated way to the service and service management processes It is department. Changes may result in significant changes to new services or existing services, but unless properly managed, either method can lead to serious service disruption. In organizations with agile and experts, change management is one of the most affected processes.

Service conversion is the stage when the organization introduces new services. Change, build, test, and transition IT services while achieving speed, flexibility, control, acceptable risk and cost through processes such as change management, release and deployment management, service asset and configuration management I will make sure. The best balance between the two. This lifecycle phase includes coordination and implementation of ongoing service provisioning, operation and support. This includes routine day-to-day operations and service disruption and handling of defects detected in the production environment. At this stage, organizations can achieve the strategic goal of introducing new services. The key processes at this stage are event management, problem management, and request fulfillment. The SO phase also includes a service management function including a service desk.