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Please contact the customer directly. Submit a demo on the website? Is there a support request? Do you want to discuss features and roadmap? All of these requests are handled by one of the founders. Since then we are also building products, this makes the feedback loop very narrow, and you can repeat quickly. Direct publication helps to understand customer problems and business. It is superior to overlaying sales / support relay information. There are some important drawbacks to cash restrictions, but I will leave it to a different position. In any case, this is not an attack on investors, which is an integral part of funding and ecosystems, and many companies need to raise external funds before they operate or profit. This is a criticism of our current startup environment. In that case raising the pre / seed round when there is a better way is the software company's default choice.

Companies have always been aware of the importance of successful customers, but traditionally this work has shifted to customer support. Support is a function to solve a problem when a customer makes a question and is a reactive implementation of a specific customer's request. It has existed for a long time in customer support. As there is only one place for customers to go when problems arise, this team will not go anywhere

Customer service is difficult. The back end of a company is unrelated to social media. Whenever a customer requests help against complex questions on Facebook or Twitter, you have to redirect them to your customer support service instead of providing him with what he / she wants : I will reply soon. We will reestablish a direct and personal relationship with each user. Chatbots live in places where customers spend the most time on smartphones - messaging applications (Messenger, WhatsApp, Telegram etc). They are accustomed to expressing personal problems on this channel and chatbots have been proved to allow people to publicly express themselves. Chatbots provides a unique opportunity for brands to escape overuse of social media space by creating conversations that users can easily express themselves and understand customers.