The Importance of the Cabin Crew in the Airline Industry

Hotel and tourism plays an important role in worldwide global growth. One of the most important players is the aviation industry. The airline industry includes hotels and sightseeing. One of the major players in this industry is the crew. However, "With the recent economic downturn, the airline industry is sluggish in business and customer service organization" (Laszlo, 1999). It is therefore important to understand that crew members need to play an important role in the aviation industry by providing various types of customer service, security and security threats, sales and promotion.

The crew is the backbone of the aviation industry. Performance often decreases due to long flight time, which adversely affects customer's shipboard relationship. As a result, airlines can not motivate them to solve problems and maintain productivity. Many airlines in Kolkata do not have adequate feedback mechanisms, communication channels, and hearing to deal with employee problems. As a result, the Human Resources department can not trace and understand incentives to maximize employees. As a result, there will be a direct gap between senior managers and employees. This reflects the attitude of employees to customer response.

Crew is an important part of flight operations. They are responsible for people in the airplane. For a long time the crew has been criticized for thousands of deaths due to the causal relationship of aircraft safety. This is due to the development of the concept of crew resource management (CRM) as the incidence of human errors in aircraft accidents has increased. Thanks to CRM, today's flights and crews are quite different from previous private airlines. If his decision and order were not suspected, the Captain on the airplane was considered to be a flying "god". Since it is assumed that the pilot knows everyone, the pilot hardly invests and the decision to ask the boss seems rude. This relationship between private cockpits is not smooth and the number of crew accidents may increase.