The Contribution of Juran to the Development of a Quality Management System

Introduction The quality control system provides policies, structures and organizational environments that enable quality experts and statisticians to effectively work (Bisgaard 2008). Therefore, quality control provides a framework for quality improvement, reliability, and statistical management. After recognizing the need for quality control, several theorists proposed different theories. One of the most popular contributors in the field of quality control is Dr.

Joseph M. Juran's main contribution to TQM is to emphasize the contribution of top and middle management to quality (Flood, (1993). According to Juran, the quality of the organization within the organization must start with the highest level In the correction, Juran's idea This trilogy to be incorporated into quality trilogy, quality control, procedures can be achieved in 5 steps: 1. Identify quality objectives 2. To achieve these goals 3. Identify resources to achieve these goals 4. Convert target to quality 5. Summarize 1 to 4 as quality plan

DR.JOSEPH M, JURAN developed a trilogy of quality called quality planning, quality control, and quality improvement. Good quality control requires planning, improvement and management of quality activities. Zhu Lan believes that the quality depends on customer satisfaction and dissatisfaction. His quality is in 10 levels

Joseph M. Juran has contributed greatly to quality control during the activity period of over 70 years. His book "Quality Control Manual" is a classic reference for quality engineers. He revolutionized the Japanese quality management philosophy and helped form the economy to the leaders of today's industry. Dr. Juran is the first company to integrate humanity into quality control and is known as comprehensive quality control. For Dr. Zhu Lan, the process of developing ideas is a gradual process. The involvement of senior management, the principles of Pareto, the need for broad quality training, the definition of quality as applicability, the way of quality improvement by project - these are the best known ideas of Juran, gradually appearing I will

Another important contributor who contributed to the development of TQM is Joseph M Juran who introduced the quality trilogy (quality planning, quality control, quality control). He believes that if an organization wants to implement a successful quality control system, it needs quality processes and planning, improvement and management. Mr. Juran said quality is closely related to customer satisfaction with the product and emphasized the importance of continuing to improve the quality by encouraging small improvement projects within the organization (Godfey , 1999; Bauer et al., 2006; BPIR, 2011).