TGI Fridays in Dubai: ´In Here, It's Always Friday'

Restaurant: TGI FRIDAY'S meal: USA location: Dubai, United Arab Emirates Opening hours: Saturday - Wednesday 10 am - 11 pm Thursday - Friday from 10 am to 11 pm Eating out is becoming the latest addiction since midnight I am always looking for new and interesting places. Many people found good restaurants and found one or two restaurants - but they do not like Friday's TGI. It is a bit nervous to go through the restaurant and there is plenty of room for a single person to pass.

In this article we will use an example of a famous restaurant called TGI Friday's and its knowledge management application. TGI Friday's is a typical organization that spreads the concept of empowerment throughout the organization. On Friday the license is an excellent strategic tool that enables the entire organization to gather on one platform and share knowledge and relevant information to improve products and services. Faithful and trustworthy employees are assets. Competitors can copy everything, but we can not copy the employee's commitment

Look at the case study of TGI Friday and get information on TGI Friday's products and services. (Yin, 2005) argues that the case study approach provides four basic designs for case studies. The main function includes the organization's experience on our research subjects. Next, in the case study, I will explain TGI Friday's corporate culture and practice of empowerment in detail. Is it teamwork or an exaggerated structure? In the catering industry empowerment is closely related. The point is to see if the authorization level is implemented on Friday's TGI. (Hackman, 2002) identifies team-based organizational design, compelling direction, promotion of team structure, employee empowerment of five compassionate areas of organizational background and professional leadership.

Examples of TGI Friday's unique personal services include baby high chair, inflatable helium balloon, special children's menu, Happy Birthday TGI Friday songs, attractive interior atmosphere and friendly staff. However, the style and decoration of TGI Friday clearly shows that it is a fun place, not an official restaurant. The management team of TGI guarantees the quality of service through a loop of customer value recognized as a variety of five star values. These values ​​represent Friday's TGI culture, including honesty, recognition, balance, excellence, and pleasure. In addition, three ring representations of customer value are recognized; core value, additional function, and WOW bring joy and surprise (Christine Williams, 2003). TGI Friday uses a value-based approach, but quality is seen as a function of customer's profit compared to price or cost. (Kasper et al., 2006)