technology

Introduction Even today, CRM (Customer Relationship Management) is still at a growth stage. Until very recently, different people defined the concept differently, as the name suggests, with customer focus. If the company builds better customer relationships, it can also improve business processes and profits. Generally, CRM is a more efficient and automated approach to tying and improving all business areas, focusing on building stronger customer relationships (CRM Research Center, 2001).

Automation is a technical application. Technical historian Brian Arthur defines technology as a technical element as a use of natural phenomena (ie scientific discovery). He explained that technology is inherently made up of a combination of other technologies and is developed by discovering new and useful combinations of these elements. Since the 1940's, a new class of cybernetic technology (called "servo control" at the time, now called "smart"), in which information-enhanced machines dynamically adapt to receiving environmental feedback, Has been developed. It blurs the boundary between people. The first wave of automation between machines and the environment is to replace or enhance the tasks performed by human hands (which can manipulate the world) and ideas (which can process the information) It refers to the ability of technology. As a result, human productivity is greatly improved and real income is increased.

What does the term information technology mean? Information technology is a technology to process, disseminate, display and retrieve information in a fast, error-free and correct way. Information technology is the technology that two telecommunications computer technologies cooperate to provide formation. Today 's world is the world of information communication. Daily new technologies and inventions are in the fields of information processing, travel. There are few areas affected by this. For all of these, in the context of today, the term distance sounds ironic.