Strategies for Dealing with Difficult Conversations in “Difficult Conversations” by Stone, Patton, and Heen

Because they are based on perceived confrontation and value interpretation, it is important to be open to other people's views. The goal is to understand the two perspectives, to discover the impact of the situation on the parties, to understand the product of the situation, to express emotions without judgment and to understand the identity issues that may occur. In order to achieve these goals, it is necessary to 'stand up to learning'. When taking the learning position, the focus is on the contribution and openness of others' feelings.

"Difficult dialogue" by Harvard University negotiating project Douglas Stone, Bruce Patton and Sheila Heen focuses on practical application techniques that help administrators to successfully develop tools and dialogue to resolve conflicts It was. As one of the three conversations, these authors examined the structure of difficult conversation. Dialogue on "What happened": When there is a disagreement, people think that their story is "right" and that the story of others is "wrong." Indeed, the stories of both sides always have some reasonable nature. Instead of attacking to protect the story, we will explore each other 's stories. "Emotional" dialogue:

We have fought. We have a lot. For those who care about each other like us, that's too much. How to talk about the most important things about Douglas Stone, Bruce Patton, and Sheila Heen: He made a difficult conversation with me. It insulted me at first. I think strangers do not know our situation. Who told them that they were wrong what I said? Perhaps the problem is 100% he will not have any problem unless he is already a bastard. But I began to read this book. My relationship is very important to me, if the book has the opportunity to improve them, it is worth a try.

One last point: Most of the advice in this article comes from a difficult dialogue between Douglas Stone, Bruce Patton, and Sheila Heen. It is a way to discuss the most important things. If you deal with a bad communicator, the best thing you can do is to refine your skills and lead it through example. If you are trying to heal the injured relationship, difficult conversation will provide a good foundation.