Southwest Airlines: A Cultural Assessment

Southwest Airlines: Evaluation of Corporate Culture Southwest Airlines (Southwest Airlines) is a US domestic airline that provides short-distance, high-frequency, point-to-point and low fare services to 60 airports in 59 cities in 31 states in the United States It is a company. Air travelers who are wearing hot trousers and a white jacket as well as just four passengers per flight since 1971 have become an airline industry leader with unmatched employee loyalty It has grown. Southwest's unique and relaxed corporate culture has created a highly successful air business that has been profitable for the thirtieth consecutive year.

As an organization of more than 55,000 people, Southwest Airlines has a reputation for its unique corporate culture and commitment to people's attitude. Linda thinks that Southwest Airlines "is a place to encourage people to have a comprehensive culture of work.We will endeavor to maintain a high level of trust and understanding.They Philosophy urges Southwest Airlines employees to make special efforts to their customers' words and metaphors.

Southwest Airlines has received the highest customer experience rating among nine top airlines. What is their secret? Put employees in front of customers and shareholders. Southwest Airlines says in a blog post about corporate culture, "We believe that if employees are dealt with correctly, customers will be treated, which will increase business and profits and will make everyone happy." 2016 when Southwest Airlines has announced new employee uniforms is a good example of employees as the number one. They asked 48 crew members to help with the design of uniforms and asked Southwest employees to be proud that they wear it. Southwest Airlines gives priority to a relaxed and friendly culture and encourages flight attendants to post announcements. Look at yourself - Southwest employees are not afraid to have fun at work, it will undoubtedly regain customer experience