Services and Amenities Offered: The Ritz-Carlton v. Best Western

The hotel's fitness room offers a steam bath, spa treatments and on-site shopping. Package includes spa treatments, breakfast or lunch passes, museum tickets and valet parking. Their venue can be used for meetings, wedding ceremonies and parties. They provide magazines, dresses and hints for brides wanting to get married at the hotel and provide team building activities for the business community to stay at the hotel. Ritz-Carlton's staff has been trained to provide superior service, designed to meet customers' expectations so that customers can spend as comfortably as possible.

The Ritz-Carlton offers professional services to its customers. Ritz Carlton 's CEO, Schultz said their objective is not to sell rooms, sell food, sell bars, but to sell services. During the 7-day training period, new employees will learn about the culture and value of the hotel and will be used for the next 5 days of training and commissioning service. On the first day, Ritz-Carlton CEO Schultz explains his idea as a high-quality service organization and presents the gold standard to new employees (Appendix 1). On the second day, new employees learn about the new department of the hotel and learn more about each other. In the next 5 days, they will receive skills training based on work standards and methods of handling guest requests.

The Ritz-Carlton hotel is one of the most famous and famous hotels of The Ritz-Carlton. In addition to being a five-star hotel, The Ritz-Carlton has won numerous awards such as winning the Malcom Baldrige National Quality Award twice, which is not available in other hotels. The Ritz-Carlton promises to bring about a change by providing a superior customer experience and outstanding service. - Marriott International generates economic output of about 1.5 trillion dollars annually from the tourism industry in the United States, accounting for about 2.6% of the country's gross domestic product (Select USA, 2016). Approximately 20% of economic activity is directly related to accommodation and meets the needs of leisure and business travelers' short-term accommodation.