Revenue Management - Revenue Integrity and PNR Automation Analyst at American Airlines

American Airlines and American Eagle Airlines operate an average of 6,700 daily destinations to more than 350 destination destinations in more than 50 countries. In the United States there are offices in Charlotte, Chicago, Dallas / Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, Washington DC. The United States is a founding member of the Oneworld Alliance, its members and members are elected to serve approximately 1000 destinations. 14,250 flights to 150 countries each day

Create and maintain new plans and inquiries to comprehensively review all reservations (PNR) in the area of ​​loss of revenue and abuse. Revenue integrity, including rule definition / gathering, code development, testing, deployment, implementation, and ongoing maintenance, is responsible for the entire business rule development lifecycle. Before customers arrive at the airport, work with other departments to solve the reservation problems. Develop, monitor and maintain bots, reduce fraud, eliminate waste and support established revenue integrity goals. Perform complex analysis projects, coordinate proposals with other departments and make recommendations to senior management

Experience in developing and collecting business rules and application designs using the rules engine (IBM ODM, Red Hat JBoss)

Database tools and process capabilities (Oracle, SQL Server, SAS, Excel, statistical analysis)

Demonstrate analytical skills such as information gathering, extraction of relevant facts, creation of logical conclusions, and ability to create recommendations

In the late 1990s, Aviation Automation Corporation (AAI) began offering service agencies that enable airlines to outsource revenue-consistent robot handling. This is very popular especially in the United States. AAI is also the first company to introduce a second generation revenue integrity solution that uses shadow databases to store copies of PNRs captured by robots. This will allow you to process the same PNR multiple times to review each potential problem and increase the number of problems that can be checked rather than increasing the number of airlines dealing with the issue of revenue leakage.

The completeness of income far exceeds the simple roots of a tight flight where it is full. Today it is a sophisticated integrated process automation solution that allows airlines to reduce most of the costs, increase revenue and make more informed decisions about booking, tickets and fare data. Especially in the area of ​​business planning, consistency of revenue will become increasingly important for airlines, especially as we continue to focus on cutting costs and improving revenue for competitive airlines.

In the mid-1990s, the first vendor began offering robot solutions to handle the most common revenue integrity tasks. It is a small start-up company such as Lanyon Ltd. (acquired by SabreAirlineSolutions® in 2004), Airline Automation Inc. (acquired in Amadeus in 2004, known as Amadeus Revenue Integrity in 2002), MCC (2007). Year from income integrity business). The main focus is cost reduction. These robot scripts basically replace the human resources that manage these flights. A basic scripting robot is programmed to acquire subscriptions on the airline's host system, find problems (such as fictitious names and repeating segments), and respond when problems are discovered.