Reflection Paper: Active Listening and Rapport Building

When Mary played a therapist and Stephanie saw exercises as a client, I saw a good example of aggressive listening and building trust relationships. When Stephanie revealed her frustration and struggled to work with unproductive colleagues, Mary nodded with a calm voice while verifying and reconfirming what Stephanie said. Stephanie felt Mary understood and understood it, so Stephanie felt comfortable in a positive environment created by Mary and expressed her feelings and desires.

Crisis negotiation is like art rather than science. Although these methods are easy to learn, they are difficult to apply. What constitutes the core is actively listening to someone and understanding their feelings. It builds empathy and relationships, which ultimately leads negotiators to influence behavioral changes. Aggressive listening and compassion are the longest and most important steps in this process. They are the basic building blocks all depend on. In this respect, it is best to be a better listener than a speaker.

You may have heard of positive listening before. This is often confused with passive quiet listening. In fact, aggressive listening means participating in the dialogue and building a trusting relationship between you and your partner. It is made up of three parts: interpretation, inquiry, and recognition. Stephen Covey's "Seven Habits of Efficient People" is also an excellent reader about hints to improve listening skills (and in fact how to build a general relationship). Stephen 's proposal emphasizes the importance of making assumptions without making judgments when listening to others' opinions. He also talked about sympathy - fully understand your conversation partner rather than seeing what they are talking about from your own perspective.