Rapport and Empathy: Important Skills for Communication in Health Services

Communication and empathy are two basic skills for communication in health services. This comprehensive article shows how intimacy and empathy play an important role in health services such as counseling and psychotherapy. Empathy helps build relationships with customers. These two skills are necessary for consultation as customers find the counselors' trust, they have more opportunities to understand their feelings. If the client has established a good relationship with the counselor, the possibility of stopping the meeting will be low.

This article analyzes communication (definition / explanation) and uses empathy as a communication skill. The importance of empathy in the environment of health and human service, and the relationship between health care providers and patients. How to use it and its impact on provider-patient relationships in setting health and human services. In addition, how empathic technology is used positively or negatively, to include healthcare provider-patient relationships in medical and human service settings.

Communication and empathy are two basic skills for communication in health services. This comprehensive article shows how intimacy and empathy play an important role in health services such as counseling and psychotherapy. Empathy helps build relationships with customers. These two skills are necessary for consultation as customers find the counselors' trust, they have more opportunities to understand their feelings. If the client has established a good relationship with the counselor, the possibility of stopping the meeting will be low.

Brock and Salinsky define empathy as "skills used to decipher and respond to thinking and emotions from patients to doctors." Leach believes that the relationship between the doctor and the patient is a "therapeutic alliance" formed through mutual understanding of trust, cooperation and patient perspective. Empirical studies have shown that monitoring the physician's high synchronicity and the patient's heart rate during psychotherapy counseling can positively reflect trust relationships. Empathy has been shown to increase self-efficacy and psychological distress during oncology counseling. Empathy and relationship not only explain the efficiency of communication between the physician and the patient but also improve patient satisfaction and the patient's overall health outcome. Slade et al In general, the clinician 's efforts to develop relationships and empathy are not unnecessary external work, the interpersonal factor is an essential factor to make healthcare communication a success.

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