My Encounter with Vodacom and Telkom Business Customer Service Representatives

Obviously, the quality of service the Vodacom service encounters is poor, primarily for service staff. Therefore, it is clear that services received from this particular service representative are not suitable for high touch services. This means that although the staff is equipped with all the necessary tools and technical equipment necessary to complete the task at hand, he interacts with his personal technical equipment with the customer and satisfied service It is not ready to set aside for provision.

This is a system that you encounter frequently: when you call customer service at the company, delegates will ask you the same basic questions according to company policy. This is done to ensure consistent experience for customers. A company is better than another company (an enterprise makes it awful), but if it runs correctly the results will be good. Because they have a customer friendly system, I have amazing experience with Amazon and Apple's customer service. If you think that service personnel and customers have clicked random opportunities at personal level, more complaints arise due to serious inconsistency of service.

Complaints are one of the biggest opportunities the company missed. Today, bad customer service experience is common. There is nothing refreshing than having a customer service representative who can solve the problem. The customer will talk over and over again. The customer service representative has the opportunity to turn discontented customers into faithful customers. You can not buy that kind of advertisement. When my mother passed away, I had to call Fidelity to solve some paperwork. The first thing I heard on the other end of the phone is as follows. 'Is this important for trading? No, but the Fidelity representative knows important information about me and my situation. She guided herself to human nature and changed the overwhelming emotional process to an unforgettable customer service moment.

I will not dispute Telkom or Equitel here. Their customer service representatives are very polite and understand this business. But Airtel is a joke. I am convinced that Airtel is losing users, not users due to facts. Airtel has the worst customer service I have ever seen. From the Airtel Store to their call center, and how they deal with customer complaints. After purchasing a postpaid line from Airtel, I was informed that a customer service representative would be ready within 24 hours. I got on the bus and went back to the country house. Since the line did not become active 48 hours later, I decided to call customer service. This is the beginning of the problem. The woman acknowledged that the order was issued but the line has not yet been started (outsourcing customer representative). Because they are the only ones to deal with my problem, I have to return to the Airtel shop 162 kilometers away (incompetent)