Measuring Quality: Statistical Tools, Qualitative and Quantitative Measures

Teamwork to achieve TQM, ongoing senior management support, and the importance of training (2013) The purpose of this research highlights the importance of Total Quality Management (TQM) in today's competitive business It is that. In this study, we used pre-encoded data collected from a randomly chosen 202 manager's sample to avoid biased conclusion. According to Parumasur and Govender (2013), TQM uses innovative technology to build teams, realize optimal functions and ensure that creativity is used to improve operation.

A: Two types of measurement methods have been developed to measure the quality and characteristics of attributes. The first one is quantitative and the second one is qualitative. Quantitative measurements can be measured directly, qualitative measurements can not be measured directly. Human height and weight can be measured directly on the scale of meters / foot (kg). However, qualitative variables can not be measured on the scale of feet, meters, kilograms, etc. For example, we can not directly measure human tenderness, love, and wisdom. Indirect measurements can be used in these situations. Various indirect measurements can be used to measure cases of this kind, such as question answers, IQ tests. Indirect measurement is mainly used in social science. With the support of various indirect indicators, you can measure richness, happiness, good life, poverty and so on.

Quantitative indicators and qualitative indicators are two basic categories of logistics indicators. Qualitative measurements include product quality, customer satisfaction, etc. Quantitative measurements include time from order to delivery, cycle time, flexibility, resource utilization, delivery experience, and so on. Non-financial and financial are two quantitative categories of supply chain performance indicators. In fact, in the late 1880s, the return on investment was the main focus (as financial indicator). (Schermerhorn et al., 2000). However, due to the second advance in the 1980s, the world market has changed and overseas competitors have begun to gain market share from domestic and state-owned enterprises, and these companies are starting to acquire market share at a lower price and more diversified high quality Can not be provided. It is a product.