Introduction (Russell & Taylor, 2011) defines the operational system (Operations Management, OM) as the design, operation and improvement of the production system. In other words, OM focuses on specific processes designed to monitor and manage tasks to achieve desirable results. Designed to improve productivity and quality, OM is important for company success. By improving productivity, the company's profit margin improves, quality improvement improves customer satisfaction, thereby improving market share.
Operation management is the designing, operation and improvement of the production system to create the main products and services of the company such as marketing and finance. Operation management is a functional business field with clear management responsibility. This is important as operation management is often confused with operational research and management science and industrial engineering. The management and management of important business activities is the organization and management of basic business activities that provide products and services to customers. Many developing countries have achieved rapid development through industrial development. Most developed countries are developed countries. These development activities are maintained by production management and operation management.
Operational management is a process for designing, operating and improving production systems, establishing a company, major products and services, or for designing, planning, organizing and managing goods and services to meet customer needs and organizational objectives Operation management processing resources. Operational management is a business field that involves the production of goods and services, and its task is to make it possible to use as much resources as needed to effectively use it to meet customer needs. It focuses on the process of Crocs managing the conversion (in the form of matter, labor, and energy) to outputs (in the form of goods and services).