Letter to complain about a faulty mobile phone

Did your phone fail? Please use this template letter if you want to repair or replace or want a refund

I bought a [brand and model] phone from you on [date]. I found that the phone is having the following problem [Add details]

[Consumer Rights Act / 1979 Goods Sales Act] describes products as an implicit term of a contract with satisfactory quality and purpose

I have the right to use the [repair / exchange or refund] phone for your breach of contract, and I will ask you to confirm that you will complete this operation within the next 14 days .

Please also check to see if my cell phone is collected or refunded for refund.

I am writing to complain about you about this and I ask you to send a damaged phone at the address. It will also wait for a new phone you will send to me in order to exchange the damaged phone. To prove that it is still under warranty, the law requires me to send a copy of the receipt attached to this letter.

All communication is done via regular mail. To cancel the mobile contract you need to send a letter. To apply for insurance, you need to send a letter. To complain about the slow bus that has destroyed your plan, you must send a letter. If you do not receive your letter, you need to send a letter. A genuine handwritten letter

Understand the purpose of the letter. Why did you start writing? What do you want the reader to do after reading your letter? Are you complaining that the service is bad or that the product is defective? Do you want to be hired? Knowing this, if you block everything, that will not help you. Cut it short, please. If you write your letter on one page, your letter will be more likely to be read. Long sentences with long letters and complicated sentences seem overwhelming, and busy readers tend to put it aside. Use short paragraphs, short sentences, short words

First, talk about a short background. In early 2005, there were no specific application markets, and mobile phones were not as complicated as it is today. The phone is used to make phone calls and send e-mail, this is it. Every mobile phone maker usually places its own software on its own mobile phone based on Windows Mobile or Symbian. The market is very fragmented and there are no specific standards for mobile phone software. Therefore, Nick Sears and Andy Rubin recommend integrating the mobile open platform to unify the mobile phone market and make it easier for consumers to use their mobile phones. So they established a Android company. And Android began to develop. Earlier versions of Android are completely different from the latest version we like and evaluate, but as with BlackBerry with physical navigation keys and qwerty keyboard, older Windows running on hardware It is like a mobile device.