Key Airport Passenger Facilities

The airport is covered extensively and spreads to many places where passengers begin moving in the flight section. In 1903, Wright brothers needed only one runway for the first flight in Kitty Hawk, North Carolina. With the development of flight technology providing passenger services, buildings for managing passenger demand are rapidly needed. Today's airport provides many important services that travelers need, regardless of the start, movement, or termination of a trip. According to the data of the Ministry of Transport (US Department of Transportation, 2013), since 2012, 815.3 passengers are flying each year, demand for air transport is increasing year by year.

The airport is divided into two areas, the land side and the air side. Passengers enter the airspace through the terminal. The airport terminal is a building with facilities for handling passengers. In the terminal building, passengers check-in at the check-in counter, purchase tickets from the agency that issued the tickets, and pass the baggage to the agent for collateral. The two airport terminals are not the same, each airport terminal has its own characteristics and facility layout. Likewise, the airline's boarding system is different, but the boarding system and its process are consistent throughout the same airline. In many cases, the layout of the alignment system is greatly influenced by the spatial configuration. Major airline boarding systems were studied to analyze and evaluate the impact of passenger categories and their impact

In previous chapters, we showed methods and criteria for evaluating the service levels of various airport passenger transport facilities. However, in addition to evaluating the performance of individual facilities, it is also useful that the airport terminal planners and operators can assess the overall performance of the terminal. Because the terminal consists of a set of facilities, you can measure performance with various indicators. It is necessary to evaluate the relative importance of various indicators. Various methods have been used to determine the relative importance of the facility that affects the passenger's perception of the level of service provided by the terminal.