Kaiser Permanente Case Study

Introduction Kaiser Permanente's member service (MSD) was a small department of 60 employees. However, in recent years the size of divisions has doubled, which led to reorganization of divisions. In addition, the number of department staff has increased, and several issues have been revealed. These changes include the introduction of new network system software that delays key functions and processes of other departments. This includes invoicing (payment of bills to service providers outside the Kaiser Permanente network) and patient business services (issuance to members of bills for services received by Kaiser Permanente).

Collaboration with Kaiser Permanente has a long history. For decades, our researchers have worked with Kaiser Permanente's colleagues to cooperate with dozens of multi-site research through the Healthcare Systems Research Network (formerly known as the HMO Research Network) We cooperated closely. Over the years, Group Health and Kaiser Permanente have worked together to improve medical quality, health policy and so on.

I'm very happy to be able to work with Kaiser Permanente. Kaiser Permanente's mission is recognized as one of the leading medical institutions in the United States and a nonprofit medical program, providing high quality, affordable medical services, providing health care for 11.8 million members and 65 million people It is to improve. A community of services. The organization has its own perspective on how to form a healthy future. Entrepreneurs who choose to participate can benefit from the expertise and perspective of the Kaiser Permanente Community Health Team to increase the potential influence on individuals and communities.

It is a secret that Kaiser Permanente is working on improving the health of its members. But the mission of the organization is also to improve the health of its eight communities. Prior to establishing Kaiser Permanente in Washington, CCHE began as an external partner to design, implement and evaluate the community health program of Kaiser Permanente. Well, we are glad that this research has been achieved for over 10 years. Preventive medicine journal in the May issue: We have added twelve special articles to the construction of prosperous communities through a comprehensive community health initiative. Over 10 years of Kaiser Permanent Community Health Initiative to promote healthy diet and active living