"Information technology outsourcing is the outsourcing of some or all of the organization's IT activities." The new trend includes operations, planning, and technical planning. The main reason for outsourcing information technology is that it usually brings direct economic benefits to the company through savings. Nonetheless, the financial motivation is not the first in the business perspective, and there are other strategic goals. Outsourcing makes it easy to scale down. Because you can bring external help and reduce fixed wages, the company becomes more unstable. Outsourcing leads to a close relationship between strategy and IT. In many cases slow flowing knowledge can flow freely and enterprises can increase access to external technologies. In addition, companies receive information faster than other types of hierarchical communication and resources are infinite. Outsourcing can unlock the organization structure
Business processes are usually based on information technology, called ITES-BPO and represent information technology support services. Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are part of the business process outsourcing industry sub-segment. The main advantage of any BPO is that it helps to increase the company's flexibility. However, there are several information sources with different ways to understand the flexibility of the organization. At the beginning of the 21st century, BPO emphasized cost efficiency completely, but at that time it had some flexibility. As technology advances and industry changes (especially service-based contracts rather than product base) change, more and more companies are seeking time freedom and direct quality control. Business process outsourcing increases organization's flexibility in a variety of ways.