Improving the Patient Identification Process

After examining the patient identification process, the hospital was challenged and presented with a budget sensitive solution to ensure patient safety.

The medical team was safe, completed the adolescent surgery successfully, managed the appropriate medication, and transferred the patient to a different place before noticing the wrong wrist band. The wristband was deleted and immediately replaced with the new correct band. This incident facilitated further consideration and the hospital quality and safety team learned that the staff did not use wristbands for proper identification and 100% consistency. This is a measure taken at hospitals to improve compliance, remove barriers, and improve safety.

First of all, the teams surrounding all patients make sure they are wearing the correct ID card. Then, they examined why there was no ID, and some of them found the following.

All fields interacting with patients are participating in an interdisciplinary working group

Magic tape adjustable strap for newborns and children as they can be deleted for IV access

By participating in the identification process, we interact with educated families on the importance of wearing ID bands and their role in improving patient safety

Improvement plans were formulated for each field, and supporters to the start of the patient ID program were identified in each field. Their role is:

The mission of the team is to quickly fix the problem and monitor the implementation of the action item. Task Force:

Annual reduction rate after implementation process improvement is 50%

Evaluating this process helps you to better understand how to understand adult learners and optimally implement the plan in complex organizations. It is easy for the staff to explain the two patient IDs used by the organization, but it is difficult to explain the process.

You can embed the identification process by using observation, simulation, participation in the staff at the field. Creating common goals for organization and areas, teamwork and collaboration will encourage program development. This program is currently deployed in other departments of the medical center. The goal is to zero recognition events and maintain the process.

Cynthia Kaddy, Minnesota State, RN, Director of Quality and Safety, Linda Fulwitz, Minnesota, RN is Vice President of Patient Care Services at Marcia Farrelly Children's Hospital in West Chester Medical Center, West Chester, New York .

Engaging in patient self-identification and the use of "two patient IDs" is important for improving the reliability of the patient identification process. Using two identifiers also helps to ensure correct match between service or treatment and individual. This process removes mistakes and helps strengthen patient care. To move to another hospital or other medical facility at the time of admission and to confirm the identity of the patient before care management, at least two identifiers (name and date of birth) are used based on facility criteria / policy I will. None of these identifiers should be the patient's room number

In order to improve the registration process, the mission registered immediately. Registration is an important part of care and registrants will need to confirm the correct patient's identity when the patient arrives. Rather than asking a list of long questions that will delay care, rather than limiting triage to the minimum necessary to register patients and begin care. To complete the registration process, the ED staff is currently asking the remaining questions on the patient bed during the ED hospitalization.

Standardization Process As with many other aspects of healthcare, patient identification can benefit from standardization. In many cases organizations use a combination of centralized and distributed schedules and different patient identification workflows across departments, which reduces process consistency. However, some organizations, including Centura, are seeking change. Benintendi said that when the health system introduces a new EHR, the patient identification process will become more standardized. He said, "By combining each process of schedule, registration, and patient identification, when employees in a concentrated and dispersed area make a reservation, they select the patient's medical record number." "It will be seamless, search for patients, select patients, create appointments and complete registration as a workflow."