Improving Motivation Amongst HSS (Hospital Shared Services) Employees

Hospital Shared Services is a security company based in Denver and its surrounding hospitals. The company works under a bureaucratic culture, which means that it emphasizes rules, policies, procedures, commanded lines and intensive decision-making. (Gibson, Ivansevich, Donnelly, and Konopaske, 2009) Most security personnel working for organizations are coming from a military background, which means they are accustomed to the procedure according to bureaucracy I will.

LiveOps is a cloud-based contact center solution company offering 20,000 remote customer service agents across the national brand, seeking ways to improve employee motivation. Call centers around the world are famous for their low morale, high turnover rate and low productivity. Employee turnover in the industry is usually 43 to 70%. The founder of Bunchball and Rajast Paharia, the respected industry godfather has solutions. Complete additional training, click on call duration and quality KPIs, share knowledge with colleagues, create apps that employees will receive rewards

For all those who support incentives, money still remains the main place of motivation. By sharing the company's interests, employees can produce high quality products, provide high quality services, or improve the quality of internal processes. What are the advantages of a company that directly benefits employees? Employees are provided with money and other incentives to reduce costs, improve process ideas, improve productivity and reduce absenteeism. Funds are effective if funds are directly related to employee ideas and performance. However, if it is not combined with other non-monetary incentives, its incentive effect is short-lived. In addition, if monetary incentives are not offered to all members of the organization, it can be counterproductive.