Improvement in ICT within Financial Institutions

Improvement of ICT at financial institutions This topic explains how ICT can improve customer experience with financial institutions. We will do this by explaining the improvement points and improving the content provided to customers. They knew it 10 to 20 years ago because they had to wait for hours to receive service and there were not many ICTs in banking institutions. Today, customers are able to receive service in just a few minutes, as services provided by customers improve and banking institutions invest millions of pounds to meet customer needs.

Despite the rapid development of information and communication technologies, improved access to educational technology based on ICT, and financial investment in educational institutions, teachers do not always use the latest information and communication technologies. One of the problems is that teaching practice is not always synchronized with the progress of ICT, and it can not benefit from it. Technology is not always integrated into teaching effectively to strengthen teaching and learning. Sometimes students do not know how to effectively use the Internet and even teachers do not understand the value of integrating the Internet into the curriculum or using the internet in the classroom everyday. Sahin and Thompson (2006) says, "Although technology is more commonly used in management and research, the integration of computer technology and education challenges teachers and university traditions and practices, so the frequency of technology use in education It is low. "

International Journal of Science and Engineering Research, Volume 4, No. 2, February 2013 1 ISSN 2229-5518

The financial industry is just a tip of the iceberg. In the digital world, every industry is turning to new ICT transformation. Financial institutions usually go through three phases of ICT system development. The first stage is automation. Organizations use ICT technology to automate offices and business processes to improve productivity while reducing operational costs. The second stage is integration. Organizations integrate resources, streamline business processes, and improve operational efficiency and service capabilities. The final stage is intelligence. Agencies promote business growth to guide intelligent decision making and production activities, implement business innovation, respond quickly to growing customer demands, and ultimately maintain market competitiveness To do.