Historical Healthcare Figures

Your browser is not supported. Some of the contents of this page may not be available. Please upgrade your browser for better experience. Upgrade your browser

In 1979, a doctor at the University of Utah sent temporary medical staff. He helped to place medical professionals in the historic and disadvantaged areas of southwestern rural areas. CHG Healthcare has grown into a prosperous company that places physicians, physician assistants, practical nurses, physiotherapists and occupational therapists at hospitals and clinics nationwide. Last year, CHG accepted more than 12,000 healthcare providers through its own brand CompHealth, Weatherby Healthcare, RNnetwork, Foundation Medical Staffing, and Global Medical Staffing. These providers offer services to 25 million patients. Scott Baker, CEO, says:

Historically, healthcare tools were built for a single purpose: billing. This concern naturally occurred due to our compensation-based compensation model. Core software tools for healthcare - electronic medical records - reflect this priority. EMR is optimized for code entry and reimbursement of insurance rather than providing a superior customer experience. Today, as consumption of medical consumption increases, we are experiencing the priority of new customer experience. And the evidence is everywhere. For example, he said 77% of consumers are using online reviews as the first step to finding new doctors. 96% of patients were dissatisfied with customer service and only 4% were found to be related to quality of clinical care and misdiagnosis.

Historically, for quality customer service, health care companies are often not at the top of the list. In fact, the insurer industry's average net promoter score (NPS) is one digit. Collective health does something in various ways and redefines expectations - acquires NPS scores of more than 70 points. When our members need special help to navigate through healthcare, their first step is to call the member's supporter, send an email, or chat. We know that any exchange with member spokesperson is an opportunity to strengthen members' trust. Collective health, we are fascinated by the level of our team and the severity of our training program.