Ground Floor Customer Service and Marketing Department

The connection to this particular computer has been disconnected, but the network is still running. A computer network is interconnected only within itself, so it can be called a local area network. At this point, the definition of the hub is essential. In a nutshell, the hub is a small, inexpensive device that connects computers together. Most of today's hubs use Ethernet standards and other hubs use USB standards. The hub represents the first layer and the second layer of the OSI model, also referred to as the open system interconnection reference model below.

Many SaaS (Software-as-a-service) companies are organized around a complicated list (GTM) and a sales process divided into professional divisions of marketing, sales, and customer success. In order to provide a personalized customer experience, companies need to incorporate product departments into the GTM and customer acquisition processes. They need to adjust their goals, centering on customer experience, prioritizing cross-sectoral customer lifecycle value (CLV) metrics, and finding ways to aggregate customer data across multiple technologies. Through these steps, SaaS can provide better design and personalized customer service.

The marketing department acts as a guide and needs to guide other parts of the company to develop, produce, fulfill and service the products or services for customers. Communication is essential. The marketing department usually understands the market and customer's needs well, but it should not be independent of product development or customer service. The marketing department is responsible for investigating markets and customers, identifying the best ways to reach these customers, identifying new product needs in the market and identifying other parts of the company to represent the company with consistent remarks We will cooperate with you. The final product will be sold through marketing activities. Maintaining customers through marketing

The marketing department functions as a channel and leads other parts of the company to develop, produce, satisfying and providing products or services for customers. Communication is very important. The marketing department usually understands better the market and customer's requirements, but should not work alone with product development or customer service. Marketing should be a concern, and there should be a thinking conference whenever there is discussion about either new product development or company customer-related functions. (Obringer, 2012)