Dispute Resolution in Cyberspace

Alternative dispute resolution (ADR) method has been used since the beginning of cyberspace dispute resolution civilization. (1) In the Middle Ages crimes were treated as injuries to others. Both parties are expected to reach an agreement to restore both parties and the community in a state where all participants can recover from injury. (2) With the evolution of civilization, the type of conflict and the view of conflict have also changed. The basic premise of conflict is always the same. "The fight between at least two interdependents, they think that poor resources, incompatible goals, and interference from others will realize their interests.

● Philippines Online Dispute Resolution (www.disputeresolution.ph). Developed by the Philippine Dispute Resolution Center Asia-Pacific Cyberspace Policy Center. It provides automatic negotiation on disputes, especially disputes involving monetary claims, neutral evaluation, online mediation and online arbitration. In addition to using the web interface, mobile phone's Short Message Service (SMS) ODR function is also included ● In Australia's New South Wales state, the retail leasing department (www.retailtenancy.nsw.gov.au) , Case management before arbitration, communication with consultants and mediators; however, the mediation itself is faced. It adds online function to government arbitration service for retail lease dispute.

Online dispute resolution (ODR) is a division of dispute resolution that uses technology to facilitate dispute settlement between parties. It mainly involves negotiation, mediation or arbitration, or a combination of these three. In this respect, it is generally considered to be equivalent to online alternate dispute resolution (ADR). However, ODR can also enhance these traditional dispute resolution methods by applying innovative technology and online technology to the process. ODR is a broad field that can be applied to various disputes, from interpersonal disputes such as consumer conflict (C2C) or separation of marriage, to court disputes and interstate disputes. An effective mechanism for resolving network disputes is thought to affect the development of e-commerce.

Online dispute resolution (ODR) uses an alternative dispute resolution process to solve claims or disputes. Online dispute resolution can be used for online, disputes arising from e-commerce transactions, or disputes arising from so-called "offline" disputes, not including the Internet. Dispute settlement is an alternative to traditional legal proceedings, usually involving courts, judges, and in some cases juries arbitrating conflict. Through online dispute settlement, the parties can participate in mediation, arbitration and negotiation. Internet and web-based technologies can be used at parties in various ways. Online dispute resolution can be done entirely on the Internet, online "via email, video conference, or both. Both parties can also meet directly or "offline". Online dispute resolution may use a combination of "online" and "offline" methods.