Different Agencies, Different Goals, Common Client

The purpose of this article is to show problems that arise when two different organizations with two different goals are collaborating with a common customer. In this case, the two institutions are funded by the Center for Drug Abuse Prevention (CSAP) and the New York City Children's Welfare Administration (CWA). CSAP wishes to prevent and / or treat alcohol, tobacco and other drugs (ATOD) for pregnant women and women of childbearing age (Linares, 1998, p. 254) and the final goal of CWA You can find your child's eternal house conveniently.

Conflicts between various requirements of various institutions or awareness to them are common. Social workers will explain how customers balance the various needs. There is no client in the joint program between various public agencies seeking support from various authorities. Among those who interviewed, we emphasize that people engaged in social assistance are considered "bad guys" by other public institutions. Do not make customers "overkill" to customers

Agents and customers will consider new ideas in various ways. If the institution's idea says "new" or "different", it is usually considered a compliment. Michael is working on the client side now, but these words are usually not very exciting, and found that the burden of evidence of these ideas increases. This is an emotional adjustment for him. Michael is a real creative mind and when he works for Unilever's laundry business he cracked this point. This is a statement against their direct competitor Procter & Gamble and they focused on having information on "Keeping it clean". The core of this idea will eventually spread to a campaign to encourage children to go out and play with their parents to help moms and children go play with professional athletes and coaches . It shows the power of provocative thinking

I am sure that customers and me / you are on the same side. When working for a large agent, I often hear that "the client is ridiculous", but I never disapprove it. You and your customer are teams with a common goal. You bring power, and you should be ready to educate your team about its best practices. If you are good at what to do, this should never be the "client is ridiculous" situation. If you work with a client that does not respect your expertise, this is another question. My first reaction is to prove that you do not give up projects or involve emotions, but win confidence and peace of mind. (Point 6: Communication)