Conflict Management in Nursing

Since the emergence of civilization, conflict has always been a problem faced by mankind. Disputes in today's fast-paced world, especially in the workplace, often result in conflict. When the workplace is a life-threatening health management environment, emotions are high, it is necessary to work in many different fields, and conflict is often a common phenomenon in daily life. Conflict in the workplace leads to a drop in morale, a decline in productivity, a decline in patient care, and a possibility of large-scale confrontation (Whitworth 2008).

Conflict is often considered a negative problem. But the experience of dealing with conflicts can bring good results to nurses, colleagues 3, and customers 3 4 Conflicts in the effective management of nurses can lead to personal and organizational growth there is. If contradiction is not effectively managed, nurses provide high quality customer service and impede their ability to become violent and abused.

Before management conflicts expand, nurses can carry out various strategies to manage disputes. The competition management strategy needs to be tailored to the situation of each customer. Nurses need to make professional judgment in order to decide which strategy is best for each customer. Contradiction with colleagues contradictory colleagues may have an indirect influence on the relationship between treatment nurse and client. Poor relationship between members of the medical team may adversely affect the provision of medical services. For example, bullying in the workplace may weaken the nurse's confidence and influence the ability to build a treatment relationship with the patient.

Nurse - customer confrontation treatment nurse - customer relationship is the foundation for providing care services that contribute to the health and welfare of our clients. The role of nurses in dealing with the relationship between nurses and clients is to help clients achieve their health goals. However, unresolved conflicts may hamper the achievement of these goals. Administrator, administrator, other member of medical team. 4 In this document, the term customer refers to individuals, families, groups, or communities. 5 (Gerardi, 2004) 6 (Freshwater, 2000; Kelly, 2006; Gerardi, 2004) 7 Defines bold words in the glossary on page 11 (Thomas, 1976) 9 Reference school therapist Nurse - Revised the relationship with customers, practice criteria for 2006. 10 (Diaz, 1991)