Client Centered Theory

Customer-centered theory of customer-centered theory comes from Carl Rogers and is considered a humanitarian process or evolution theory (Coady & Lehman, 2008). Rogers developed a basic premise of 19 personality. There, individuals achieve growth through decreasing defense mechanisms and internal cognitive self-development (Corsini & Wedding, 2008/2011). These processes occur when an individual is given a consistent, accepted and reasonable theoretical structure through interpersonal relations (Coady & Lehman, 2008; Corsini & Wedding, 2008/2011).

Rogers, Carl - (1902-1987) An American psychologist who proposed a human-centered or customer-centered psychology theory. Rogers insists that the self-concept of people determines their behavior and relationships with others. Rogers also considers the relationship between therapist and patient important for the treatment of psychological disorders. He believes that unconditional positive attention of the therapist can help clients with psychotherapeutic personality changes. Seligman, Martin - (1942-) In contrast to traditional clinical psychology, pioneers in the field of "positive psychology" to study the factors of happiness and kindness, traditional clinical psychology focus on the cause of distress I am counting on you. Seligman is a former chairman of the American Psychological Association. As a graduate student, Seligman and his colleagues discovered that the dog was learning helplessness.

Commonly used counseling theory in human services includes customer or person-centered theory developed by Carl Rogers. Using this theory, customer service experts provide free conversation and self-growth opportunities when customers realize that their attitudes and behaviors adversely affect their lives. In addition, using advantage-based consulting theory, human service experts focus on the smooth aspects of customer's lives. In the workplace, human service experts usually organize interviews, including start, middle and end. They ask unanswered questions, explain answers, summarize customer needs, and encourage him. This role also includes working on difficult conversations and learning how to influence customers to take aggressive actions. This may mean that you need to accommodate multicultural clients and adjust the interview style to show high sympathy for people in different groups.