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Quality assurance (QA) is the process of confirming that the product meets the required specifications and customer expectations. Quality assurance is a process-driven approach to promoting and defining objectives related to product design, development, and manufacturing. The main objective of quality assurance is to track and solve problems before they are released. In the absence of organizational expertise or skills, consultants may be involved in the introduction of new quality practices. Contract experts combine program documentation and deployment of quality functions, integration of functional maturity models, and Six Sigma.

QC is similar to quality assurance (QA), but it is not the same. Quality assurance is defined as a program or sequence of steps designed to ensure that the product or service under development is satisfied with the specified requirements (before and after the work is completed). QA may also be expressed as a single expression, quality assurance and management (QA / QC) with QC. To implement an effective QC program, an enterprise must first decide which specific standards must be met for a product or service. Next, you need to determine the scope of quality control measures (for example, the percentage of units tested per batch). Next, you need to collect the actual data (for example, the percentage of failed units) and report the result to the manager. After that, you need to identify and implement remedial measures (for example, defective items are repaired or rejected, bad services are repeated for free before customers are satisfied).