A framework for quality management research and an associated measurement instrument

Quality research includes various problems such as definition and management of quality, and specific mechanisms such as statistical quality control (SQC). However, statistical quality control studies have been developed in a scientific and rigorous way based on earlier studies such as Shewhart, Zhu Lan, Deming, but other aspects of quality, especially quality control research is the same is not. Develop fashion under harsh circumstances. In the literature on quality control, the theoretical development and measurement problems concerning reliability and effectiveness are particularly weak.

Balanced Scorecard: A management framework that transforms the mission and strategy of an organization into a set of performance indicators that provides a framework for strategic measures and management. The scorecard evaluates the organization's performance from multiple perspectives of finance, customers, internal business processes, and learning and growth. Benchmark: 1) Results with specific goals. Benchmarks are usually limited in terms of time (eg 100% compliance in two years). 2) Performance-based criteria of other organizations or groups of organizations (usually compared to organizations with similar characteristics and / or demographics)

Business Scorecard is a complete strategic planning and management system evolved from the initial use as a simple performance evaluation framework. The "new" business scorecard has changed the organization's strategic plan. In other words, attractive but passive documents were "strike commands" for the organization everyday. This provides a framework for providing performance measurements, but it helps the planner determine what needs to be done and measured. It allows administrators to truly execute their strategy

Framework is necessary. The purpose of this research is to provide a common framework for strategic planning and quality assurance for higher education institutions. This framework not only helps management to communicate and implement strategies, it also helps plan strategies in strategic processes, evaluate expected outcomes and outcomes of expected goals, and structure of quality assurance and management information systems It also helps to provide. Otherwise the evaluation of strategic management and quality assurance will be conflicting, which may impair the institution's success, so a common framework is necessary.

Provide and manage a comprehensive accountability system measured by students and educational institutions, including measurements of input, output, quality of information, governance / policy tools designed to ensure proper and equitable education Special education and civil rights law There is a new series of key responsibilities that can establish a sound and complementary relationship between the Governor General and the President and will benefit all children of public schools. Therefore, all functions related to non-financial accountability should be placed in SPI's position to provide independent and sensible opinions on behalf of students and their families in the annual budget and legislative review that affect public schools It is recommended to assign.